"
Their first battle was over Mr. Wrenn's signing the letters
personally; for the letters, the office manager felt, were as
much Ours as was Mr. Wrenn, and should be signed by the firm.
After some difficulty Mr. Wrenn persuaded him that one of the
best ways to handle a personal letter was to make it personal.
They nearly cursed each other before Mr. Wrenn was allowed to
use his own judgment.
It's not at all certain that Mr. Guilfogle should have yielded.
What's the use of a manager if his underlings use judgment?
The next battle Mr. Wrenn lost. He had demanded a monthly
holiday for his stenographer. Mr. Guilfogle pointed out that
she'd merely be the worse off for a holiday, that it 'd make her
discontented, that it was a kindness to her to keep her mind
occupied. Mr. Wrenn was, however, granted a new typewriter, in
a manner which revealed the fact that the Souvenir Company was
filled with almost too much mercy in permitting an employee to
follow his own selfish and stubborn desires.
You cannot trust these employees.
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