If you must perform an update, make sure
that your update doesn't affect that system in such a way that the users need
to re-learn the system.
Voice Menus??”AsteriskNOW's IVR
Generator
AsteriskNOW provides a highly simplistic IVR generator, rightfully
named??”Voice Menus. The main usage of an IVR in a PBX is the implementation
of an "Auto Attendant".
Some PBX systems refer to auto-attendant and IVR as two different
things. In AsteriskNOW, they are one and the same.
At this point, click the Voice Menus link, located on your left-hand main menu. The
following should appear on your screen:
???
???
Chapter 7
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This interface enables editing, creation, or deletion of voice menus. Each menu is
built from a set of operational directives (Steps) and functional keys (Keypress
Events). Each voice menu also receives a mandatory name (Name), a form of
logical entity description, and an Extension number (optional). The extension
number enables PBX extensions or external users to dial into the specific voice menu
indicated by the extension number.
Voice Menu Steps??”The Voice Menu Flow
Steps are performed one after the other, in the order they appear on the screen. There
are seventeen possible steps, available through the AsteriskNOW GUI.
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